DaaS Creative Process Coordinator

Permanent employee, Full-time · Banja Luka

More than a job

We are seeking a dynamic and highly organized Project Coordinator to be the central hub of our innovative Design as a Service (DaaS) offering. This is more than just a scheduling role; it’s a chance to be the vital link between our clients' creative visions and our talented design team. 
The ideal candidate thrives in a fast-paced environment, effortlessly translating client needs into actionable design tasks and ensuring a seamless, positive experience from start to finish. You will be the engine that powers our creative output and the guardian of client satisfaction.

What you'll do
  • Client Communication & Relationship Building: Become an integral part of our team, working alongside the primary point of contact to serve our DaaS clients. You'll play a crucial role in building strong relationships and ensuring their needs are understood and met with enthusiasm.

  • Creative Consultation & Briefing: Proactively assist clients in devising their creative design scopes to best optimize their digital presence.

  • Task Management & Prioritization: Manage the entire lifecycle of design requests using our project management tools, from initial submission to final, on-time delivery.

  • Workflow & Timeline Management: Plan, schedule, and prioritize tasks for the design team, effectively help managing capacity and ensuring a smooth, efficient workflow.

  • Collaboration & Support: Work closely with the design team to resolve any roadblocks, answer questions, and foster a collaborative and positive working environment.

Experience you'll bring
  • Proven experience in project coordination, traffic management, or a similar organizational role, preferably within a creative agency, marketing, or tech environment.

  • A solid foundational understanding of the creative design process and a keen eye for visual aesthetics, particularly for social media and digital content.

  • Exceptional time management and organizational skills, with a proven ability to manage multiple tasks and clients simultaneously without sacrificing quality.

  • Impeccable written and verbal English skills are essential.

  • A positive, proactive mindset with excellent interpersonal skills and a talent for building rapport with both clients and internal teams.

  • Proficiency with project management software (e.g., Asana, Trello, Monday.com) is highly desirable.

  • Proficiency in German is a significant plus, but not required.

What will you be a part of

From your very first day, you’ll join a team of passionate digital marketers. You’ll collaborate across departments where everyone loves to share knowledge and grow together. Our team sets a high bar for quality, so you’ll be challenged - but also fully supported.

While the professional environment is top-tier, we also prioritize the social side. At Obsidian Digital, we have a vibrant culture full of social activities - including a padel club, annual trips, Friday bars, and a dedicated social committee. There’s always room for a team event or a casual evening at the office with a drink or two.

How to apply

If you are a highly organized and creative individual who thrives on making things happen and wants to play a crucial role in a fast-growing service, we want to hear from you! 
Please submit your CV and a brief cover letter explaining why you believe you're the perfect fit to coordinate our Design as a Service.

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